Complaints

AC Diagnostics welcomes the opportunity to investigate all complaints as they may contribute to opportunities for improvement. Only complaints that are received in writing, with the identification of the complainant, are investigated.

If you wish to formally submit a complaint, please complete the Accreditation Complaint Form by clicking on the link below. This form is submitted electronically. Alternatively, you may file a written complaint and mail it to the AC Diagnostics office.

If you are writing to file a complaint against an accredited facility, please ensure that you follow the facility’s complaint process first. Please note that by submitting a complaint, you are agreeing for this information to be shared with all parties involved, including the appropriate regulatory authority, if required. The Senior Program Manager of Accreditation will review the complaint submission, and will contact you within 10 business days.

Appeals

Facilities have the right to appeal accreditation assessment and associated decisions regarding accreditation status. Appeals must be submitted within 10 business days of receipt of the Summary Report and can be submitted electronically through QView™ or directly to the Senior Program Manager, Accreditation Canada Diagnostics. Appeals are reviewed by a multi-disciplinary and impartial panel.

AC Diagnostics Complaint and Appeal Process

• Process - Complaint and Appeal Investigation

AC Diagnostics Complaint Forms

English
Accreditation Complaint Form

Français
Formulaire de plainte d'agrément