This course, delivered in four 2-hr segments guides participants through an exciting new interpretation of the internal audit process. Participants are provided with practical advice and handy tools to create an audit plan and conduct an audit as a dynamic, non-threatening and engaging event that will add energy and tangible value.
The course isn’t just about learning the mechanics of an internal audit for the sole purpose of meeting accreditation requirements, it’s about taking the golden opportunity of an internal audit to engage staff, elevate confidence and improve operations. We will guide you on how to transform the internal audit into a valuable, inclusive, empowering, helpful, educational and fun event. Those who have taken this course experience full days of “Ah Ha” moments, and go back to their workplace with new enthusiasm for the sometimes misunderstood and misused internal audit process.
Our goal is to elevate the quality of your internal audits.
At the end of the course, participants will have received expert guidance and training on the following:
- Basic quality management systems with an emphasis on the role of internal auditing.
- Planning for an effective internal audit that adds real value and meets best practices.
- Conducting internal audit activities with diplomacy and reassuring interpersonal skills.
- Identifying audit findings with language that is non-confrontational and helpful for quality improvement.
- Keeping the correct records of the audit.
All content is aligned to ISO 19011: Guidelines for auditing management systems and it is customized to be relevant to the assessment of medical laboratories.
The course is designed and delivered by an expert trainer from AC Diagnostics. Delivery techniques will utilize interesting and relevant case studies, combined with engaging exercises that will draw upon those years of experience. All materials will be provided in electronic form.
A one-hour, multiple-choice exam can be completed electronically following the course. Participants are required to indicate interest in the exam on registration. Certificates for individuals choosing this option will indicate successful completion of the exam. All other participants will receive a certificate of attendance.
"I must admit that for years we were struggling with the concept and skills needed to perform a valuable internal audit for our labs. I simply wanted to take this opportunity to say that the IQMH Internal audit course helped me tremendously. As soon as I returned I started planning for a full internal audit of our lab facilities. After selecting our auditors, I started with a full day training which included internal audit theory and practice. The tips and tools (i.e., audit approach, audit questions, audit wording etc.) offered by the audit course was incredibly helpful to us. I planned everything as instructed and we performed a full internal audit of our 4 sites which lasted a full 6.5 days. The auditors did great and felt very confident in their role. Needless to say, our internal audit was a success and everyone (i.e., a quality counterpart in NB) is asking me how we managed to do this with such a good structure and quality. I tell them that your internal audit course is the best 3-day education your lab will ever invest in."
"Now that we have at least one person from each site as a graduate of the Internal Audit Course, each site is able to train additional staff and perform their own audits. In the future, we would like to have staff travel to the various sites to perform audits, share information and learn new things from each site.
We have found that the more staff become involved in the process, the better the “buy in”.
The new thing that our class brought back from the training was to look at process flow. One of the labs made some changes to the work flow and are now looking at rearranging their equipment to improve work flow based on input from staff while performing the audit."