No Blame Incident Investigation eLearning
Learn how to investigate incidents fairly and systematically to support staff, strengthen systems, and improve patient safety.
Target Audience:
Medical laboratory, diagnostic imaging, management, and collection centre personnel at all levels.
Description:
A consistent, non-punitive approach to incident investigation helps organizations identify underlying causes, reduce risk, and support quality improvement. This course introduces a practical framework for responding to safety incidents, complaints, patient occurrences and near misses, proficiency testing discordant findings, and accreditation findings. The goal is to create a systematic, consistent process that leads to improvements and risk mitigation.
Participants will receive templates, tools, and practical guidance to develop a process for responding to opportunities for improvement in a medical laboratory or diagnostic imaging service. All content aligns with the Accreditation Canada Diagnostics Accreditation Requirements and the ISO 15189 standard.
- Access to ISO 15189: Access to the ISO 15189 standard or the AC Diagnostics Accreditation Requirements may be helpful but is not required.
- Course Structure: The course follows a structured sequence that builds knowledge step by step. We recommend completing each topic in order. After completing the course, you may return to any topic at any time for review without sequence restrictions to refresh your knowledge and support ongoing improvement.
- Knowledge Checks and Reflection Questions: The course includes untracked knowledge checks and reflection questions that reinforce your understanding and retention of the material covered. You must answer knowledge check questions correctly before moving forward. There is no limit on the number of attempts.
- Completion Time: The course takes approximately four to five hours to complete.
Objectives:
By the end of this course, learners will be able to:
- Describe the principles of incident management and the management of non-conformities.
- Apply a structured process to investigate incidents and non-conformities.
- Explain cause analysis concepts, terminology, and guiding principles.
- Assess the relationship between non-conformities, cause analysis, and risk management.
- Distinguish between system, knowledge, and behavioural causes of incidents.
- Develop corrective actions and evaluate their effectiveness over time.
- Conduct investigations related to accreditation findings.
- Integrate investigation, cause analysis, corrective action, and risk management within a single quality improvement process.
Cost: $300 for two years of access
Duration: Access to the course is available for two years from the date of purchase.
Purchase: