AC Diagnostics welcomes the opportunity to investigate all complaints as they may contribute to opportunities for improvement. Only complaints that are received in writing, with the identification of the complainant, are investigated.

If you wish to formally submit a complaint, please complete the Accreditation Complaint Form by clicking on the link below. This form is submitted electronically. Alternatively, you may file a written complaint and mail it to the AC Diagnostics office.

If you are writing to file a complaint against an accredited facility, please ensure that you follow the facility’s complaint process first. Please note that by submitting a complaint, you are agreeing for this information to be shared with all parties involved, including the appropriate regulatory authority, if required. The Director of Accreditation will review the complaint submission, and will contact you within 10 business days.

• Accreditation Program Information (Renseignements sur les programmes d’accréditation)
• Accreditation Position Statements
• Guidance for Creating a Diagnostic Service Quality Manual (Conseils pour la création d’un manuel qualité pour service de diagnostic)
• Participant Steps to Accreditation
• Benefits of ISO 15189 Plus

AC Diagnostics Complaint Process

• Process - Complaint and Appeal Investigation

AC Diagnostics Complaint Forms

English
Accreditation Complaint Form

French
Formulaire de plainte d'accréditation