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Centre for Education

Elevating knowledge and competence through engaging educational courses
and events.

Engage us to deliver any of our high-quality offerings specifically for your team.

We can work with you to arrange a personal virtual training session for your group. Benefit from the magic that happens when multiple team members learn together. We’ve successfully delivered each of our offerings in a variety of settings. Past sessions include:

Risk Management in Kenora, Orillia, King City, Barrie and Peterborough
Quality Management Blueprint in Owen Sound
Internal Auditing in Stratford, Orillia and Kitchener
Document Development and Control in Orillia
Cause Analysis in Stratford, Peterborough and St. John’s
Virtual Internal Auditing for London
Virtual Document Development and Control for Kitchener

Contact education@acdiagnostics.ca to start a conversation about how we can work together to bring quality education directly to your team.

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Protection from Risk — Practical Solutions

Target Audience
Medical laboratory and diagnostic imaging personnel at all levels. This class is a full exploration of this topic and is suitable for beginners to the concepts.

Note: Risk management is not a requirement of the ICHSC Quality Assurance program, but participants in that program may find the material to be beneficial to quality improvement efforts. All are welcome.

Location and Time
Virtual using MS Teams (1:00–3:00 p.m. EST)

Dates
Six-hour seminar offered in three parts.

Cost: Early bird* $445.50 (+tax) | Full price 495 (+tax)

* Early bird price applies up to one month before each session start date. Subject to change without notice.

Non-Ontario residents. Residents of Canadian provinces in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon, enter promo code and click 'Apply' to receive your province’s provincial sales tax:

If paying Early Bird price: Risk-EB-2025
If paying Full Price: Risk-2025

Non-Canadian residents (international). Enter promo code and click 'Apply' to waive the sales tax:

If paying Early Bird price: ACDx-EDU-EB-No-Tax
If paying Full Price: ACDx-EDU-No-Tax

Course Completion

Results in a certificate of attendance, successful completion of the optional exam will result in a certificate of completion.
No refunds/no cancellations.
A limited number of registrations will be available.
To transfer your paid registration to another person, for the same course date purchased, please contact education@acdiagnostics.ca.

Description

A six-hour seminar delivered in three segments to learn with peers exactly how to integrate an effective risk management program into an existing or brand new quality management system.

Participants will work with the instructor to understand the ISO and AC Diagnostics requirements. They explore in detail two tools for evaluating risk: the severity/probability grid and the failure-modes-effects-analysis tool, and work with peers to compare those tools for advantages and disadvantages. Participants will clearly understand exactly how risk interrelates to a quality management system; and understand what Accreditation Canada Diagnostics teams will expect on assessment. To tie it all together, participants write a policy for risk management.

Objectives

At the end of the course, participants will have received expert guidance and training on the following:

Overview of risk management theory
When to perform risk assessments
Proactive applications
Reactive applications
New equipment
How to perform risk assessments efficiently
Process maps
Cause-and-effect diagrams
Severity/Probability grids
Failure mode and effects analysis (FMEA)
Failure reporting, analysis and corrective actions systems (FRACAS)
The incorporation of risk management into existing quality management processes

Clarification on what is needed to demonstrate conformance to ISO 15189 and the AC Diagnostics Accreditation Requirements

Delivery

The course is designed and delivered by an expert trainer from AC Diagnostics, Julie Coffey, who is an ASQ Certified Manager of Quality and Quality Auditor with over 20 years of experience in accreditation and quality management. Delivery techniques will utilize interesting and relevant examples, combined with engaging exercises that will draw upon those years of experience.

Optional Exam

A multiple-choice exam can be completed electronically following the course. Participants are required to indicate interest in the exam on registration. Certificates for individuals choosing this option will indicate successful completion of the exam. All other participants will receive a certificate of attendance.

Client Testimonials

"I always find it inspirational to be around people that are passionate about their job and willing to share their knowledge. It was a great day."

"Just prior to attending the Risk Management seminar, I had completed my Yellow Belt Lean training. The contents were similar but I found your seminar more engaging and the time flew by. I like that you apply the concepts of what you were teaching to simple examples that made sense to anyone in the room. The seminar got rid of all the cobwebs."

"The best workshop I have taken in the last ten years. The program gave me practical tools to perform risk assessments in our facility as well as providing direction in my role as an IQMH Assessor. The program was well structured and gave us practical applications that we could use immediately at our own facilities."